REGULATION
Setting the Framework for Service and Product Transactions
These General Conditions are crafted to effectively regulate the terms and conditions governing the provision of our services or the sale of our products.
ORDERS
Ensuring Agreement and Compliance
All orders require prior written confirmation. The sales process is strictly aligned with the “General Conditions” outlined here, superseding any terms within the buyer’s purchase.
PRICES
Transparent Pricing for Transparency
Product prices, excluding VAT, are detailed in the R-PROTECTION Price List applicable on the order date. R-PROTECTION reserves the right to adjust sales prices and payment conditions as necessary.
TRANSPORTATION, PLACE OF DELIVERY, AND PAYMENT TERM
Navigating Delivery and Risk Transfer
Prices in the List relate to products leaving our warehouse. Any transport-related complaints must be communicated in writing within 48 hours of order receipt. Delivery times are approximate and contingent on market conditions. The risk of goods deterioration or perishing shifts to the customer upon leaving our facilities.
FORCE MAJEURE
Acknowledging Unforeseen Circumstances
R-PROTECTION is absolved of responsibility for deficiencies or delays arising from force majeure, labor issues, acts of nature, wars, fires, strikes, pandemics, or other unforeseen events beyond our control.
GUARANTEE TERM
Ensuring Product Integrity
R-PROTECTION guarantees that ordered products are in optimal condition upon delivery. We assume responsibility for any non-conformity within the legal guarantee period, with replaced products remaining in our property.
DESCRIPTIVE DOCUMENTS
Providing Information for Informed Decisions
Weights, dimensions, codes, prices, and other catalog elements are provided as indicators for your reference.
BILLING
Facilitating Transparent Transactions
Invoices are to be settled with RP INDUSTRIAL SOLUTIONS, S.A., with detailed banking information provided for your convenience.
BREACH OF PAYMENT TERMS
Addressing Delays and Non-Compliance
In cases of delayed payments, R-PROTECTION will issue a debit note with legal interest. Persistent delays empower us to terminate or suspend contracts.
DEVOLUTION
Policy on Returns
Supplies delivered as per the order cannot be exchanged without prior written agreement from R-PROTECTION. Exceptions are subject to our discretion.
INSTRUCTIONS FOR USE OF THE PRODUCTS
Guidelines for Proper Use
Buyers are urged to adhere to the guidelines outlined in the Product Data Sheet on our website. Damage due to wear, accidents, or non-compliance with specifications is not the responsibility of R-PROTECTION.
PRIVACY AND DATA PROTECTION
Ensuring Confidentiality and Compliance
Personal data provided to R-PROTECTION will be only used for the fulfillment of the commercial relationship. The data subject can exercise their rights through written communication to [email protected].
JURISDICTION AND APPLICABLE LAW
Defining Legal Frameworks
For the resolution of issues arising from these general conditions, Aveiro’s court house holds jurisdiction, with an express waiver of any other. Portuguese laws are mandatory.
Aveiro, April 6, 2022